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May 20, 2015
Comments Off on Western Digital My Passport Data Recovery – A Very Complicated And Expensive Process!
Western Digital My Passport data recovery is amongst one of the most complex things i have come across so far … especially with the newer My Passport Ultra drives.
In the last month alone , I have been brought 3 external hard drives for data recovery purposes. All 3 were Western Digital “My Passport” external drives (1 My Passport, 1 My Passport For Mac and 1 My Passport Ultra).
While this fact in itself is simply not enough to stop me recommending them to people , the process which then followed (and at the time of writing, is still in progress) is enough to discourage me from ever buying one again.
All 3 drives would not spin up when connected to a computer, but the USB activity light would still flash. Windows would recognize that a USB device had been plugged in , but no software could actually locate the drive and find any files on it!
In my experience of data recovery so far, a drive being unable to spin up is usually due to it either being subjected to a large amount of force (i.e dropped) or a power problem (such as the enclosure not supplying enough power to spin up the drive). None of the drives which were brought to me had been dropped or damaged in any way, they simply “stopped working”.
When people bring me external hard drives that have suddenly stopped working, there is a greater-than-50% chance that the fault is normally caused by the hard drive enclosure and not with the internal drive that actually contains the data. Over time and with general “wear and tear”, it is extremely possible for the USB connection to become loose or snap entirely.
This is a very common problem and a very straightforward solution. The drive can essentially be opened up , the internal drive removed from the faulty enclosure , and affordably transferred into a new enclosure for minimal cost , and without affecting any of the files on the drive.
and this is where things got difficult ….
After having previous success by swapping the hard drive enclosure and recovering data, I decided to go ahead and crack open the WD My Passport, only to be very quickly disappointed. (For those interested see here for a disassembly video, not of my making but its a similar process for most My Passport drives)
In an attempt to cut costs, Western Digital now integrate the USB port directly onto the main circuit board of the hard drive, instead of it being attached to a separate board which you can separate the internal drive from (and these circuit boards are completely unique to each individual hard drive!)
This prevents the drive from being connected up to another system and you can’t eliminate a fault with the USB port , making for a very expensive, time consuming and complicated repair to attempt the data recovery process.
Going from the currently available selection of external hard drives available through Dick Smith & JB HiFi , I would recommend choosing a Toshiba or Seagate external hard drive over the Western Digital My Passport series , as these drives still use traditional hard drives without any proprietary connections which will make and future data recovery much more affordable.
2 of my 3 customers who brought the drives to me decided that the Western Digital My Passport data recovery process was too risky and not worth the associated costs , my 3rd customer has chosen to go ahead with the related repair procedure (which is handled by an overseas data recovery company) I will update this post and report back with the results in a couple of weeks.
January 4, 2015
Comments Off on How To Install Microsoft Security Essentials On Server 2012
By default, Windows Server 2012 doesn’t come with any security software “out of the box” , and pretty much all free and paid consumer security products will not allow you to install them.
However, there IS a way to get Microsofts free “Security Essentials” suite up and running under Windows Server 2012. And any antivirus has to be better than none at all!
Follow the steps below and you’ll have Microsoft Security Essentials up and running on Windows Server 2012 in no time!
- Firstly, download the full installer and save it somewhere on your computer. Click here for the 32 Bit installer and Click here for the 64 bit installer.
- Right click on the “mseinstall.exe” file that you saved in the previous step. Go to “Properties” and click on the “Compatibility” tab. Change the compatibility to “Windows 7″ (see image below) , and click OK twice to close the properties box.
- Open a command prompt with Administrator privileges. To do this, hold down the “Shift” key on your keyboard and right click in the same location as where you saved the installation file in step one, you’ll see an option in the menu that says “Open Command Prompt Here” – Click that!
- Type mseinstall /disableoslimit (see image below) , then press Enter.
- The “/disableoslimit” command stops the installer throwing an error saying that you can’t install Security Essentials on Server 2012. The installation will then proceed as normal and in a couple of minutes you’ll be running Microsoft Security Essentials on Server 2012!
December 17, 2014
Comments Off on Recommended Android App: Desktop Notifications
Don’t miss any notification while away from your phone or tablet with this amazing Android app!
The Desktop Notifications app allows you to receive Android notifications on your computer. When your phone/tablet receives new notifications, they’ll instantly appear on your desktop while surfing the web.
In order to use this app you also need to
1. Download the Desktop Notifications App from the Google Play Store
2. Install one of the free browser extensions using the download links below and sign in when prompted (If using Chrome, you may already be signed into your browser)
3. Google Chrome will launch silently in the background when you switch on your computer, so your notifications will always be displayed
December 3, 2014
Comments Off on Recommended Android App: DHL Tracker
Because of my business , I receive a lot of DHL parcels and was extremely disappointed by the official app provided by DHL. After entering your tracking number, in depth tracking information opened up in your phones web browser, instead of within the app.
DHLs website is not mobile optimized or responsive, which means that content didn’t fit properly on my phone (Samsung Galaxy S5)
While Australia Post have a pretty good tracking app, parcels sent from overseas will only appear once they arrive within Australia. I’ve also noticed that not all DHL parcels (or other international shipping services like Toll) appear in Australia Posts tracking system.
I then started to look for a third-party alternative and came across one called “DHL Track and Trace”, however this had a lot of the same issues as DHLs own app. While the tracking information didn’t launch the browser. It still displayed the non-mobile-optimized website in a ” frame” surrounded by ads. I uninstalled it within five minutes.
I then came across another third-party app , simply named “DHL Tracker”. After using it for a couple of weeks I can quite safely say that this is the BEST DHL tracking app currently available. The layout is very straightforward with minimal ads, and you can easily view in depth tracking information without leaving the app (see screenshots below)
DHL Tracker can be downloaded for free from the Google Play Store. Its currently number 3 in the rankings, be are to rate it on the Play Store to help it get to the top spot!
November 10, 2014
Network Admin Tips
Comments Off on How To Connect Wireless Before Login – Windows 7 Domains
In a domain network environment, it’s common for users (especially with mobile devices) to want to login to the network wirelessly. This presents a big problem under Windows 7 , as the laptop needs to be connected to the network to successfully authenticate the username and password required to login – it’s a catch 22 scenario!
Fortunately, there is a solution! Follow the steps below to allow your Windows 7 machines to automatically connect to the wireless network BEFORE login, allowing users to connect to the domain without having to plug in a network cable.
1. The first step is to login to the laptop, ideally as an administrator (using a wired Ethernet connection as the wireless login isn’t working at this stage).
2. After logging in, you need to create a wireless profile for your wireless network. Please refer to this article on Microsofts website for an excellent step-by-step guide on how to do this:
3. Load up Notepad on your computer and copy and paste the code below into a new blank document. Substitute the “profile name” in the below code with the name of the wireless profile that you created in the previous step.
Note: Make sure you copy the entire code below, including both of the ending “” quotation marks.
reg add “HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run” /v “WirelessPreLogon” /t REG_SZ /d “%COMSPEC% /c NETSH WLAN CONNECT NAME=” “profile name”
4. Restart the computer. As long as the wireless is switched on (some laptops have a switch to turn the wireless on and off), the computer will now automatically connect to the wireless network before the login prompt, allowing users to login to the domain wirelessly. If you have a lot of computers in your organization , you can use a Group Policy to distribute this setting across your network.
August 27, 2014
Comments Off on iPhone 6 4.7″ LCD Screens Are Now Available, Repairs Coming Soon
Apple are set to announce the iPhone 6 on September 9th , with the phone probably going on sale a week or two later. We have just received information from oursuppliers stating that the LCD screens for the smaller 4.7″ iPhone 6 are now available, so watch this space for iPhone 6 screen repairs coming soon! Also look out for a price drop on current iPhone repair prices after the launch of the iPhone 6!
According to recent rumours, the larger 5.5″ model is encountering production issues and will not be launched alongside the 4.7″ version in September.
July 11, 2014
Comments Off on What To Look For In A New Custom Build Computer
It’s the start of a new financial year, are you looking to upgrade and treat yourself to a brand new computer but don’t know what to look for? We have some helpful tips below to help you make sense of all the technical jargon which may confuse you when you walk into an electronics store to look for your new machine.
Why Would I Want To Buy A Custom Built Computer?
- Know exactly what goes into your system.
- No extra unwanted software installed that could affect your system performance.
- Easier to upgrade and longer system lifetime – Just replace the parts you need instead of the whole system!
- 1 Year parts and labour warranty on all systems. When we build custom computers we source all our parts locally and are therefore supporting local SA businesses.
Processor / CPU
- The processor, or CPU, is the brain of the computer and is the primary component for determining the power of the system.
- All of our computers have Intel Core i5 or Intel Core i7 Quad Core CPU’s to ensure the maximum level of performance for your money.
- For even greater performance, ask us about building you a computer based on the Intel Xeon processors – these are what you find in servers!
Memory / RAM
- Computer memory, or RAM, is important for system performance and helps when operating multiple applications at the same time. This isn’t the same thing as a hard drive!
- The more RAM you have , the more applications you can open at the same time. A minimum of 4gb is recommended for general use and a minimum of 8gb is recommended for gaming.
- The video card (or graphics card) in a computer is used to enable graphics including games and video.
- Basic computing tasks such as internet browsing and word processing do not require a powerful graphics card. However, playing computer games, especially more recent ones, requires a much more powerful graphics card.
- Graphics cards vary in price significantly, with entry-level cards costing around $50 and top-level high performance cards sometimes costing thousands of dollars!
June 9, 2014
Comments Off on Microsoft Surface Pro 3 Australia Pre-Orders Available!
Pre-Orders for the soon-to-be released Microsoft Surface Pro 3 are now available directly from Microsoft. Will you be ordering one? Microsoft are advertising it as “the tablet to replace your laptop” and it features a stunningly high-resolution 2160×1440 pixel screen!
The Surface Pro 3 comes with a 12 inch LCD screen, which packs in a stunningly higher-than-HD resolution of 2,160 x 1,440 pixels. This is obviously part of Microsoft’s “no compromises” approach to their hardware as not only have they managed to cram a much more powerful i7 processor into the Surface Pro 3 (the Surface Pro 2 was only sold with i3 and i5 processors), but they have managed to also make the Surface Pro 3 lighter approximately 100g lighter than the Surface Pro 2 despite the increase in screen size!
The Surface Pro 3 comes pre-installed with Windows 8.1 Professional as is powered by either an Intel Core i3 , Core i5 & Core i7 processor, depending on your desired configuration.
The Surface Pro 3 is available with storage capacities of 64 GB, 128 GB, 256 GB and 512 GB. Further storage expansion is also possible through the use of a microSD card.
According to Microsoft, the expected battery life on the Surface Pro 3 is up to 9 hours. Of course, this may prove to be a different story when the device arrives in Australia on its expected release date of August 31st 2014.
Finally, please see below for pricing!
Surface Pro 3 Australia Pricing
64GB & i3 CPU – $979
128GB & i5 CPU – $1209
256GB & i5 CPU – $1549
256GB & i7 CPU – $1829
512GB & i7 CPU – $2279
Pre-Order From http://www.microsoftstore.com/store/msaus/en_AU/pdp/productID.300217100?icid=SurfCat_Hero_SurfacePro3_Preorder or you can alternatively place a pre-order at any JB-Hifi or Harvey Norman store.
December 14, 2013
Website Maintenance and Updates
Comments Off on iPhone 5C & iPhone 5S Screen Replacements Now Available!
We are pleased to announce that we are now offering iPhone 5C screen replacements and iPhone 5S screen replacements. This repair for the iPhone 5C and 5S costs $275
All the screens will be ordered on an “as needed” basis due to their high cost at the moment. We are also looking at adding further repair services for the iPhone 5, iPhone 5C & iPhone 5S.
Turnaround time for the repair will be 3-5 business days to order the screen and an hour to repair the phone.
Over time, the screens will drop in price. When this happens, we will pass on our savings and lower the repair prices.
November 11, 2013
Comments Off on How To Remove Australian Federal Police Virus
How To Remove Australian Federal Police Virus From An Infected System
The Australian Federal Police Virus (or AFP Virus as it is also known), has been making the rounds recently. I have received a considerable number of systems into my shop with this virus. This blog post will explain how to remove the Australian Federal Police virus from your system.
Note: Just to clarify, This is a scam / computer virus which aims to gather your credit card information by fooling you into thinking that the Australian Federal Police are monitoring you and you’ve been caught out – The Australian Federal Police are not actually tracking your usage (as far as I’m aware anyway!) , and you don’t have to worry about them knocking on the door or anything like that.
The symptoms of the Australian Federal Police virus are shown below. The virus even can manage to gain access to your computers webcam (therefore showing your room and making the scam seem even more authentic). The virus locks you out of your computer and tries to get you pay anywhere from $100 or higher to “unlock” it.
The virus appears to have several stages of infection , and a fully up-to-date patched version of AVG Free Edition 2014 doesn’t appear to detect this virus. This is why we recommend Trend Micro Internet Security Suite to ensure maximum protection.
Method 1 : Attempt To Boot Into Safe Mode to remove the virus.
Restart your computer and tap the F8 key to get to the Advanced Options menu. Select the option for “Safe Mode With Networking”
If you are able to successfully boot into Safe Mode , download Malwarebytes Anti-Malware from here , rull a full scan and remove anything that it discovers. Be sure to update the program to the latest definitions first (you will be prompted to do so when you load it up).
If Safe Mode with Networking doesn’t work , the Australian Federal Police virus infection on the system is more severe, reboot the computer and try the top option for just “Safe Mode” instead. If you can boot with this option , download Malwarebytes on another machine and then copy it to a USB to install it on the infected system. Normal Safe Mode doesn’t enable Internet access.
Method 2 : Use System Restore To Roll Back Your Computer
As before, load up into Safe Mode With Networking.
Load up System Restore from the Start Menu >> Accessories >> System Tools
Hopefully you should have an available restore point to before your computer got infected. If so , you can roll your computer back to this point. System Restore does not affect any documents or your personal files that may have changed since the date that you roll back to , but it does affect any programs that you may have installed since.
After System Restore has completed , you should be able to boot back into your operating system. Run a full virus scan with Malwarebytes Anti-Malware and your security software to ensure that the Australian Federal Police virus has been fully removed from your system.
If you are unable to boot into Safe Mode (The Australian Federal Police virus has the ability to block you starting in Safe Mode), there is a third option which you can try. The virus infects a specific user account so by creating a new user account you can usually bypass it to gain access to the computer to remove the Australian Federal Police virus. The user account creation has to be done through the command prompt, as the virus prevents you from logging into Windows to add a user through the control panel.
Method 3 : Virus blocks Safe Mode With Networking
Once again , reboot the computer but this time select “Safe Mode With Command Prompt” at the Advanced Options menu when you type F8. This option attempts to load Safe Mode but before it does, it gives you access to a command prompt.
At the command prompt , type the following and press enter :
net user temp /add
This creates a new user account on the computer (called temp)
Now type the following and press enter:
net localgroup administrators temp /add
This command makes the “temp” user account that we just created an administrator on the computer, which gives it the correct permissions to be able to remove the virus.
The last command to enter is shutdown -r . Press enter : This restarts the computer.
When the computer restarts , select the “temp” account to log into. Because you just made this account, it will not be affected by the Australian Federal Police virus , and you will be able to log in and download Malware Bytes Anti-Malware to remove the virus from your computer.