We promise to:
- Diagnose the issue as quickly as possible at no charge and provide you with an estimated cost of the repair before proceeding with any work.
- Provide the highest possibly quality of service and parts to you, the customer.
- Try to offer you the lowest prices that we can and price match any lower price. The price must come from a registered business for us to be able to price match or beat any other quote. Quotes from third-party repairers such as those off Gumtree or repair shops located interstate do not qualify.
- Only charge you if we can fix the problem. You don’t pay anything if we cannot fix your computer.
- Fix your problem as quickly and efficiently as possible (typically within 24-72 hours for computers and within an hour for phone repairs. Repair times may increase if parts have to be ordered from overseas or from interstate). Estimated repair turnaround times are a week for interstate-sourced parts and up to 3 weeks for internationally-sourced parts.